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Shoe switching. A practice in empathy, the key to great relationships

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So when was the last time you slipped into a pair of shoes like these? How comfortable would ¬†you be? What might happen if you and your team were better at shoe switching? Shoe switching. It’s a mindset. Call it empathy, understanding, consideration. Shoe switching is the mindset and the practice I engage in when […]

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Real time engagement: Customer Service 2.0

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Real Time Engagement  is the new customer service.   The goal of customer service remains the same;  put a smile on the clients face, add value,  exceed expectations, positively impact, connect, resource, but the 'what we are doing' and the tools we have access to leverage connection, relating and engaging  are morphing at mach speed. But let us never forget it's all about the […]

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