What's are your 2 Verbs?

I was sitting
in a coffee shop the other day with Ethan Yarbrough. We were talking
about life, business and leading when he very intently asked, "If you
had 2 verbs to describe your leadership style what would they be?"

if you know me, asking me to limit ANYTHING to two words is like asking
the wine connoisseur to choose her favorite Merlot, or the book buff to
identify their favorite read of all time.

Nevertheless, I courageously
turned the paper sitting in front of me over and proceeded to draw an
upside down triangle. On the top I scribbled the word clients, under that  I
wrote FRONTLINE,  and then down at the very bottom (the top of a
normal triangle) I spelled SUPPORT.

I then looked up at Ethan and answered, "Serve and Care." After thinking for awhile I revised  my 2 leadership verbs to "SERVE and ENGAGE"


my younger years leadership, entrepreneurship was all about autonomy
and control. I was young, unconscious and highly motivated by autonomy,
the desire to please and be recognized. I desperately wanted to be in
the front. Unfortunately, back then leading was more about my
insecurities than unleashing and liberating others.

Back then I was leading for all the wrong

After years of navigating white water, my ego was
smoothed like river rock. Slowly but surely I came to discover a
truer truth about leading. Inspired by the likes
of Gandhi, Mother Teresa and yes even Jesus I found a way of being and
leading that was more congruent with who I had become.

Perhaps it was
all that falling down, somehow or another I  found humility , or perhaps, it found me.It is now my preferred way of  being, of showing up. It 's no longer about me. It's about the 'other.'  

Serving  is a practice. A commitment to show up; hands, heart and feet ready to …be of service.


My earliest work experiences were in hair salons and retail outlets. I
served coffee, cleaned hair out of brushes and vacuumed floors. This was back in the day when women visited the salon weekly and could get a perm for $8.00. My best friends
were silver haired senior citizens, they came to the salon regularly, drank A LOT OF coffee and taught me how to engage, how to be comfortable relating and how easily strangers became friends.

Over the years my passion to engage, talk, relate, my curiosity has led me to view leadership as a practice of engagement.

As I see it, my job is to show up,  serve and orchestrate an environment where others retain maximum
autonomy,  engage their individual gifts, talents and passions in a collaborative pursuit of purpose and meaning.

So what 2 verbs describe your leadership, being style? 

Your business? Your purpose?

I'd love to hear from you-  And thanks Ethan for asking 'questions that matter.'

Pam Hoelzle

Photo credit from Flickr Floating upside down triangle…, originally uploaded by dvent.

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